Cloud & Infrastructure Operations Manager
- Makati City, Metro Manila
- Permanent
- Full-time
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.Job DescriptionWe are seeking a dynamic and hands-on Operational Manager to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on Network and Identity and Access Management (IAM) services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines.This is not a purely managerial role. The ideal candidate is expected to actively contribute technically - spending a significant portion of their time working directly on operational tasks in either Network or IAM, depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.Your Key TasksTeam Leadership & Coordination
- Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.
- Support onboarding, training, and development of team members to maintain a high-performing and knowledgeable workforce.
- Foster a culture of accountability, collaboration, and technical excellence within the team.
- Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.
- Provide technical guidance and mentorship to team members, ensuring best practices are followed.
- Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.
- Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.
- Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.
- Monitor and report on service performance, operational KPIs, and team productivity.
- Collaborate closely with the Head of Network, Head of IAM, and Head of IT APAC/MEA to align operational goals with strategic initiatives.
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role.
- Knowledge of Oracle Cloud Infrastructure (OCI)
- Strong technical background in either Network Infrastructure (e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or Identity and Access Management (e.g., Identity Governance such as One Identity Manager, Microsoft EntraID, Identity Providers).
- Working knowledge of the complementary domain (IAM or Network).
- Solid understanding of GitOps principles and experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or similar.
- Proven experience in managing hybrid or remote teams across multiple time zones.
- Solid understanding of ITIL practices, especially in incident and problem management.
- Excellent communication, coordination, and stakeholder management skills.
- Experience working in a matrix organization is a strong plus.