Job Description :Fund Administrator Team LeadAbout Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.Key Responsibilities:Help provide leverage to our clients by understanding and prioritizing their needswhile effectively scaling our CFO services. Some of the strategic support that we provide includes:Capital calls and distributionsAudit/tax supportPre/post close servicesQuarterly and annual financialsLimited Partner communicationsBring transparency to founders, VCs, and LPs and help our clients make moreaccurate decisions by helping them utilize our tools and resources such as:Real-time IRRReal-time portfolio dataProvide additional data points (TVPI, RVPI)Team Lead Duties:Establish and execute processes and proceduresEstablish and manage the achievement of Key Performance Indicators(KPIs)Monitor and evaluate all processes and implement improvement toensure customer clients receive appropriate and high-quality services ascommittedPerform daily and monthly auditing of work processesMonitor and assist team members in the daily operation aspects of theproject including reviewing the status and performance against targets,performing root cause analysis of variances and making improvements tomeet the targetsCoach, guide and train team members by providing creative ideas andways on how to carry out the respective tasks towards providing excellentserviceProvide assistance to team members in accordance with establishedpractices and proceduresProvide reports as agreed with the CustomerAssist in hiring, selection and training of new team membersCare deeply, genuinely, and passionately about our clientsExcited to take on new challengesResponsive and able to complete tasks in a timely mannerAbility to articulate technical and complex concepts in a clear and concisemannerAbility to balance multiple active projects with competing prioritiesExhibit diplomacy, tact, and poise when communicating with clients or customersDriven to help and solve problemsAbility to work independently and in a team environmentRequirementsJob Requirements and Credentials:3+ years experience, preferably in fund accounting/administration1-3 years supervisory experience1-3 years of experience in a contact center environment preferredDesire to deliver outstanding customer experienceStrong written and verbal communication skillsHighly organized with strong attention to detailAbility to articulate technical and complex concepts in a clear and concise manner
