Virtual Assistant - Client Flow and Administrative Support (OFF)
- Philippines
- US$4.00-10.00 per hour
- Permanent
- Full-time
- Scheduling & Calendar Management
- Coordinate and schedule meetings, calls, and appointments across time zones.
- Manage and update shared calendars to avoid conflicts and overlaps.
- Send reminders, confirmations, and follow-up messages as needed. Manage Client Flow in EngineHire CRM
- Respond promptly and professionally to inbound emails, messages, and calls.
- Monitor post call follow-up to ensure doula matches and interviews happen promptly.
- Send and track contracts, invoices, and payment reminders.
- Maintain a log of all inquiries and follow-ups in our CRM or tracking system.
- Ensure no lead or request is left unanswered. Keep client records up to date and accurate. General VA Support
- Maintain organized records of client communications and scheduling notes.
- Assist with light administrative tasks as needed (e.g., document formatting, basic data entry).
- Provide excellent customer service in every interaction to doulas and clients.
- 2+ years of experience as a virtual assistant, administrative assistant, or similar role.
- Strong written and verbal English communication skills.
- High attention to details and strong organization skills. Take notice and action when things are due or missing.
- Experience with Google Workspace (Calendar, Gmail, Drive) Zapier and communication tools like Slack or Zoom.
- Professional, friendly, and adaptable demeanor.
- Reliable internet connection and dedicated remote workspace.
- Experience with CRM tools (e.g., EngineHire, Calendly, HubSpot, or similar).
- Prior experience managing a busy schedule for executives or teams.
- Familarity with birth work, family services, or wellness industries.
- Customer service background.
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.