Job Description Own end-to-end card operations, including card fulfillment and issuance tracking, inventory monitoring and reconciliation, dispute and chargeback processing, fee exception handling, and operational reporting Ensure all operational activities are completed accurately and within agreed service level agreements (SLAs) Maintain and support documentation in line with established SOPs, controls, and approval workflows to reduce operational risk Perform regular data checks to ensure completeness, accuracy, and consistency Work closely with internal teams and external vendors to execute operations and resolve issues efficiently Proactively escalate exceptions, delays, or process gaps to the Team Lead Maintain clear documentation and audit trails to support compliance and audits Identify recurring issues and contribute ideas to improve efficiency and process effectiveness Support ad-hoc operational initiatives and provide assistance across other products as needed Requirements Bachelor's degree in Business, Finance, Accounting, or a related field At least 2 years of experience in card operations, payments, or financial services operations Solid understanding of card transaction reconciliation, settlement, and clearing processes Hands-on experience with dispute and chargeback handling, including scheme rules and timelines Experience coordinating with external vendors (e.g., card printers, couriers, destruction vendors) Strong analytical skills with a keen eye for detail Clear communicator who works well across teams Proficiency in Excel and operational reporting tools A continuous-improvement mindset with the ability to spot inefficiencies and suggest better ways of working
