Seasonal Email and Chat Support (Retail)

• Billing Questions and Issues
• Cancellation of orders
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Tracking inquiry

• Desire to help customers
• Strong written skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Preferably with prior data entry or CSR experienced
• EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account

Fair Trade Outsourcing