Respond promptly to customer inquiries via phone, email and or chatHandle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionDiagnose and troubleshoot customer issues effectively.Escalate unresolved issues to appropriate internal teams (e.g., CXC’s, CA’s, AM’s) when necessary.Maintain detailed records of customer interactions via OSVCStay updated on product knowledge and company policiesEducate customers on new products and servicesParticipate in training sessions to enhance and refresh product knowledgeFollow communication procedures, guidelines, and policiesContribute to team efforts by accomplishing related results as neededIdentify and suggest possible improvements on proceduresAdhere to and ensure compliance with company policies, procedures, and legal guidelinesProtect customer information confidentiality and ensure data privacy.Qualifications:
Bachelor's degree holder
With at least 2 years of BPO experience
Experience in handling billing inquiries, service requests, suggestions and complaints
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