E-Commerce Generalist

• Collaborate with the CEO to formulate e-commerce strategies and objectives.
• Execute day-to-day e-commerce operations, including but not limited to landing page development, SKU management, and image optimization.
• Assist in the creation and updating of product listings and descriptions.
• Manage website structure, menus, and collection pages for an optimal user experience.
• Contribute to the development and implementation of email campaigns.
• Provide input and support in customer service, including handling inquiries and resolving issues promptly.
• Work closely with the CEO to understand the company's goals and translate them into actionable tasks.
• Collaborate with the design team and provide input for product briefs, packaging design input, product insert design, and content, to ensure alignment with marketing strategies.
• Stay updated on industry trends and best practices to continually improve e-commerce operations.

• Proven experience in e-commerce operations with extensive knowledge of the Shopify platform.
• Strong understanding of SKU management, landing page development, and image editing and optimization.
• Prior Klaviyo email campaign management and design experience are required.
• Graphic design experience should include excellent skills in Photoshop and/or Illustrator.
• Facebook Ads manager experience with creating and editing ads.
• Basic video editing (aspect ratio, length, etc.) skills is a plus.
• Organic social strategy experience is a plus.
• Ability to work collaboratively and take direction, while also being a proactive self-starter.
• Excellent organizational and multitasking skills.
• Sharp learning ability and adaptability to new tasks and challenges.
• Strong communication skills, both written and verbal.
• Familiarity with tools commonly used in e-commerce operations.

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