We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Role Overview The Appointment Setter will play a critical role in supporting Computer Xplorers' growth by proactively engaging prospects, qualifying leads, and booking high-quality appointments for the sales and leadership teams. The resource will be provided with a database and would also need to be experienced in doing research via LinkedIn etc. This role is ideal for a confident communicator who is comfortable engaging schools, educators, parents (optional), and education decision-makers, and who understands the importance of professionalism when representing an education brand. (Vic 1st- 1000 schools). Recruit the uni teachers and students for further training that will run the after school club forums. Filter the resumes and share with the team Responsibilities Key Responsibilities Lead Engagement & Appointment Setting Make outbound calls to warm and cold leads, including: Schools and education institutions Parents and guardians (Optional) Qualify leads based on predefined criteria Schedule appointments for the sales or leadership team Confirm, reschedule, and follow up on appointments as required CRM & Data Management Accurately update lead and call activity in the CRM (Properiatary) Maintain clean and up-to-date contact records Track outcomes, follow-ups, and appointment confirmations Communication & Brand Representation Represent Computer Xplorers in a professional, friendly, and trustworthy manner Clearly articulate Computer Xplorers' value proposition and offerings Handle objections confidently and respectfully Follow approved call scripts while maintaining a natural conversational style Essential Required Skills & Experience 3+ years' experience as an Appointment Setter, Telemarketer, or Inside Sales Representative Strong spoken and written English Excellent phone presence with a warm, confident tone Experience working with CRM systems Comfortable speaking with educators, parents (optional), and professionals Ability to do research on LinkedIn etc Desirable Experience in education, training, SaaS, or service-based sales Exposure to the Australian market Understanding of lead qualification frameworks Experience supporting franchising or multi-location businesses Key Competencies Strong interpersonal and listening skills Persistence and resilience Attention to detail Time management and organisation Professionalism and empathy (important for education sector) Join the A-Team and experience the A-Life!