Job description Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission Provide outstanding customer service and sales support to the client's advertisers, publishers and/or users Analyze quality and effectiveness of Google Ads accounts strategically, and recommend best practices for other platforms Support SMBs through effective business partnering and overall support of our vendor operations Collaborate with advertising specialists, sales engineers and product team members on new feature development Generate creative ways to improve our client relationships and increase revenue by sharing and implementing best practices Tracking of accounts and maintaining conversion Create and implement strategies to ensure optimal performance Who are we looking for Completed Bachelor's Degree Flawless verbal communication skills in American English language Ability to control the call Address all questions and concerns and steering back to sales Business acumen, thinking like the business owner to have a meaningful conversation with the customer Effective probing skills by knowing the right questions to ask to understanding what the prospect needs Product knowledge on Digital advertising is a plus Active and attentive listening Ability to engage customers and resolve issues Ability to handle objections effectively At least 2 years in a sales capacity, preferably B2B Account management experience is a plus Strong ability to cross-function processes and relationships Excellent collaborative approach to leadership and the ability to manage diverse client targets Strong desire to meet or exceed revenue, quality, productivity, and customer satisfaction targets Familiar with needs-based selling techniques/analytics (e.g., SPIN) Familiarity with online advertising products and services Secondary Requirements: 3-4 years total BPO experience If B2B- minimum of 6 months experience If inbound sales- minimum of 1 year and 6 months experience If inbound + outbound sales- minimum of 1 year experience For College Graduates At least 2 years in a sales capacity At least 6 months with Agency (Advertising/ Marketing Solutions)