Customer Relations Officer / Telemarketer

Grand Canyon Multi-Holdings, Inc.

Qualifications:

Bachelor's Degree in Business Administration, Communications or Marketing
Have the ability to understand Key Performance Indicators as indicated by the company
Able to communicate and empathize with clients
Preferably with experience in doing outbound telemarketing
Fluent in English, Filipino, and local dialect
Proficient with computer applications
Basic understanding of appointment setting; concept of follow-up
Excellent customer service, interpersonal, and communication skills
Results-Oriented

Job Description:

Promotes the company through effective customer relations and goodwill.
Conducts brand new release orientation to the clients.
Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer satisfaction with the overall dealership experience.
Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day.
Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same.
Assist the branch on issues requiring assistance and follow-up from/to the manufacturers.
Maintains database, spreadsheets, and other mediums set for daily updates and reporting.
Submits reportorial requirements on or before the set deadline.
Assist the Service Dept. in promoting and implementing the service appointment system.
Maintains an accurate and efficient file of customer data.
Assist in telemarketing for various promo and events.