Customer Relations Officer

• Handling and coordination of customer complaints to responsible parties
• Handling and monitoring escalated customer complaints to IPC, Legal and DTI
• Maintain customer database
• Prepares Customer Complaint Report (CCR)
• Conducts and analyze Aftersales Survey (ASS), Sales and Delivery Survey (SDS) and PMS reminders
• Handling of telemarketing, customer engagement and customer retention activities to promote parts and accreditation certificates acquisition and renewal.
• Facilitating New Vehicle Releasing Orientation
• Receiving of Service Appointment and customer Inquiries
• Responsible for monitoring Dealers Official Social Media Accounts
• Prepare, Coordinate and Implement Customer Service Plans and Programs
• Prepares and submit Dealer Inquiry and Complaints Analysis (DICA)
• Conduct 5S activities in area of work place
• Attend relevant training programs offered by IPC
• Ensures the protection of the organization's assets by maintaining information confidentiality
• Performs other tasks that may be assigned from time to time

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