General Duties Responsible in the proper and timely handling of daily frontline transactions Detailed Duties 1. Attend to walk-in clients within an acceptable waiting time 2. Provide answers to clients' inquiries, and explain request processes and requirements 3. Accept and review documents submitted in relation to buyer request 4. Create tickets for buyers' requests and inquiries in the CRM. 5. Endorse created tickets with complete/required attachments to the processing units. 6. Coordinate with other concerned units in resolving clients concerns 7. Be abreast with all organization's products, service, procedures and guidelines 8. Ensure 100% accuracy of all encoded information in the system, as authorized 9. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients 10. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Manager or CSDH 11. Participate effectively in team meetings 12. Keep herself sound, dress and act as professional, at all times 13. Perform other duties and functions as may be required by the CCC Manager or CSDH Professional Eligibility Skills 1. Preferably with background in real estate with experience in customer service 2. Integrity and Credibility - Demonstrates honesty, trustworthiness and commitment in all forms of transaction with sound moral and strong ethical principles at work 3. Communication - Above average oral and written communication skills ability to use positive language to steer a conversation toward a positive outcome exudes confidence when interacting with clients 4. Emotional Balance - Patient can deal with stress and pressure ability to maintain emotional balance and self-control to face various situations/types of clients confidently and successfully 5. Empathy - ability to look at a situation through the eyes of a customer and enable to provide the highest degree of service 6. Good comprehension and analytical skills- ability to understand and process information towards resolution of concerns 7. Good decision making - ability to work independently and make decisions that balance the interests of the Company and the Customer 8. Flexibility - ability to adapt to situations, improvise and shift strategies to meet different types of challenges Education Graduate of any 4year course in any field (Business, Communication or Marketing). Experience Preferably with background in real estate with experience in customer service Responsibility 1. Attend to walk-in clients within an acceptable waiting time 2. Provide answers to clients' inquiries, and explain request processes and requirements 3. Accept and review documents submitted in relation to buyer request 4. Create tickets for buyers' requests and inquiries in the CRM. 5. Endorse created tickets with complete/required attachments to the processing units. 6. Coordinate with other concerned units in resolving clients concerns 7. Be abreast with all organization's products, service, procedures and guidelines 8. Ensure 100% accuracy of all encoded information in the system, as authorized 9. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients 10. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Manager or CSDH 11. Participate effectively in team meetings 12. Keep herself sound, dress and act as professional, at all times 13. Perform other duties and functions as may be required by the CCC Manager or CSDH