Technical Support Specialist - CRM and Automation
- Philippines
- Permanent
- Full-time
We help our clients automate operations, streamline customer communication, and integrate the tools that power their business — all through a highly customised CRM platform built on Go High Level (GHL), enhanced with custom automations, API integrations, and AI assistants.We’re a remote-first team with a relaxed, no-BS culture, but we set clear targets, maintain high standards, and value long-term relationships with both clients and teammates.Who The Client Is:For this role, you’ll be engaged directly by Pipereply as an independent contractor. We are not an outsourcing agency — all roles are 100% remote, and you’ll work from home while collaborating with our Australian-based team.Our mission is to help Australian solar and trade companies scale more efficiently by combining automation, AI, and integrations in ways that give them a competitive edge.About the RoleWe’re looking for a Technical Support Specialist with a developer’s mindset — someone who doesn’t just report problems, but traces them to the source, interprets logs, and understands cause and effect.You’ll be the first line of technical support for a growing CRM and automation platform built on Go High Level. That means troubleshooting workflow bugs, integration issues, form logic problems, and the occasional edge-case scenario that requires real debugging skills.At Pipereply, we value proactive problem-solvers who can think outside the box and operate with a high level of detail. Yes, we use AI — and we encourage it — but we want people who know when AI is a tool, not a crutch.If your first instinct is to let AI do all the thinking, this role isn’t for you. We’re looking for people who:
- Combine AI with independent critical thinking
- Understand the limitations and risks of AI tools
- Cross-check AI output before acting
- Spot the subtle problems AI might miss
- Provide hands-on technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches
- Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
- Configure, test, and refine automations, triggers, forms, and custom workflows
- Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
- Test and verify updates before release, proposing improvements, not just quick patches
- Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions
- Suggest platform performance and user experience improvements based on real-world insights
- Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role
- Developer’s mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
- Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
- Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment
- Comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus)
- Strong written communication skills for clear, text-based client communication
- Self-starter who digs into problems without waiting for step-by-step instructions
- Familiarity with Twilio, Google Workspace, Slack
- Be available for meetings and collaboration during core Australian Eastern Standard Time (AEST) business hours
- Attend daily stand-up meetings with the Pipereply team
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)