Senior Executive-Finance Accounting & Auditing -Accounting Support
- Philippines
- Permanent
- Full-time
- Assist customers with their queries via calls chat and emails pertaining to generic queries, account / application status and status on Insurance related queries.
- Demonstrate ownership and provide timely resolutions to inquiries and requests
- Liaise with onshore departments to pass on messages to the customers as requested
- Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines
- Attain team productivity goals without compromising accuracy, service, or the privacy of customers
- Manage daily work activity and take action as appropriate to meet customer service metrics
- Basic knowledge of computers
- Knowledge of key parts of the computer and rebooting the system
- Preferably good typing speed and accurate system updating
- Phone call/master handling skills
- Keyboarding skills/typing speed (at least 30 wpm)
- Strong verbal communication skills (Overall B1 - CEF)
- Possesses good problem-solving skills (should pass critical thinking assessment)
- Ability to work independently and in a team environment
- Detail oriented with excellent follow-up skills
- Maintains effectiveness despite changes to situations, tasks, responsibilities, and people
- Sets own high standards of performance
- High tolerance for stress
- Proven record of dependability
- Comfortable with navigating and communicating instructions to access multiple computer applications
- Must be able to learn and retain a large amount of technical information in a relatively short period of time
- Must be receptive to detailed and frequent performance feedback
- Generally likeable demeanor and customer centric approach
- Knowledge about US Life Insurance processes and other line of businesses is a plus
- Knowledge about US culture
- Knowledge on quality procedures
- Completed at least 2 years in College
- At least 1 year prior customer service experience