Customer Service Representative – Account Specialist
Central Visayas
Permanent
Full-time
1 month ago
Customer Service Representative - Account Specialist (Up to 35K Base + Onsite + FREE AI Certification) Cebu City | Onsite | Night Shift (10 PM-7 AM PH Time) | Rotating Schedule | Must be open to working weekends At GoTeam, you won't just assist clients-you'll champion healthcare support with compassion and precision. Here, you will: Find Purpose by empowering individuals and businesses with timely, accurate, and confidential support that safeguards health and compliance. Unlock Possibility by leveraging AI tools to streamline service delivery, support critical healthcare operations, and provide seamless experiences for global clients-all from the Philippines. Accelerate your Personal Growth with real-time training, continuous upskilling, and hands-on mentorship that sharpens your customer service and healthcare coordination expertise. Accelerate Your Personal Growth Company-provided laptop + second monitor Industry-best HMO for 1 dependent + extended dependents ( 200,000 coverage, private room, 10,000 meds reimbursement) Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction 1M Life Insurance Coverage Access to Exceed Institute, Masterclass, and LinkedIn Learning Membership in GoTeam Sports Club, Yoga, and Wellness Programs Unlock Your Possibility Prorated 5 Days Vacation Leave + 5 Days Sick Leave upon regularization 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused) Salary Finance access (post-regularization) Discounts with Sunnies Studios Welcome gift on Day 1 Win a trip to Bali via company raffles Live Your Purpose Join GoTeam Cares volunteer programs 10,000 referral bonus Monthly gratitude events, team dinners, and leadership talks Your Family's Benefits 24/7 financial, legal, and counseling support (up to 4 family members) Free telemedicine consultations Virtual family events and prize opportunities In this role, your mission is to ensure seamless coordination between employees, clinics, and clients. You will make a direct impact by: Ensuring compliant and timely clinic testing and medical care coordination Managing appointment scheduling and responding to employee inquiries with empathy and precision Upholding strict confidentiality in maintaining medical records and complying with HIPAA guidelines This Role Is for You If Experience: Open to fresh graduates and college undergraduates with related experience A background in healthcare support or occupational health is a plus Technical Skills: Familiarity with MS Office (Outlook, Word, Excel, PowerPoint) and Microsoft Teams Advantageous: MS Teams Dialer, Nitro Pro, ERP systems Non-Negotiables: Excellent English communication skills Computer literate with fast typing speed and strong multitasking ability Willingness to work onsite in Cebu Amenable to a rotating schedule, including weekends Night shift availability (10 PM-7 AM PH Time) The Role at a Glance Compensation: Up to 35k Schedule: Rotating, Night Shift (10 PM-7 AM PH Time) Work Setup: Onsite - Cebu City Tech Stack: Microsoft Office Suite, MS Teams, proprietary ERP systems Reports to: Lead Account Specialist Ready to find purpose in your work, unlock possibilities, and accelerate your growth Your next career chapter starts here. Let's go. Our Hiring Process: Built for Speed and Clarity Apply and take our AI-powered on-demand interview via Multiplai - anytime, anywhere. Meet our Recruitment Team for a live conversation. Proceed to a client interview or assessment. Receive your job offer - fast and transparent. About GoTeam Great Place to Work Certified (4 years in a row!) 85% Employee Engagement Score AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential. 1,000+ team members and growing Mission: Provide 100,000 people with free AI certification via the Vjal Institute Culture: Innovation, inclusivity, growth Go Beyond Employment: Build a Future-Proof Career We're calling on 100,000 Filipino professionals to lead the AI revolution. Get Your FREE AI Certification Join Project 100K - AI Certification for the Philippines , powered by GoTeam. Equip yourself with global-ready skills - 100% free . Claim your spot now: https://links.cherish.pro/widget/form/ruhHXJUmH7lVPCQarTpg Show more Show less