Customer Service Representative (Cebu)

Angkas

  • Mandaue City, Cebu
  • Contract
  • Full-time
  • 1 month ago
  • Apply easily
Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities.The Customer Experience Associate, will play a crucial role in setting up the foundations for making this happen - from identifying customer needs, responding to customer queries, and collaborating with the service excellence leadership team to improve processes.What you'll be doing;
  • Responds to customer inquiries by telephone, e-mail, or live chat to provide problem resolution.
  • Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
  • Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions.
  • Escalate complex issues to the appropriate teams for further investigation and resolution.
  • Provide recommendations for process improvements to enhance efficiency and customer satisfaction
Requirements
  • Atleast 1-year of experience as a customer experience specialist, or a similar customer support role.
  • Experience in google suite applications such as google sheets or other ticketing systems.
  • Strong communication, collaboration, and problem-solving skills.
  • Amenable to working on a shifting schedule and working onsite.
  • Ability to speak in Bisaya language is a plus.

Angkas