Business Analyst (SE Intel)

Schneider Electric View all jobs

  • Cavite
  • Permanent
  • Full-time
  • 23 days ago
Job Description:The Business Analyst (SE Intel) will provide user support and engage on all processes related to the design, build and enhancement of business applications. It includes all activities related to delivering business applications (web platform) that meet user requirements.This role is critical for managing some key KPIs in SE Intel for different stakeholders such as Data Offices, Streams, Product Owners & Leadership.Support on UX modules design & maintain user guides as well as enhancing User Support processes to improve SE Intel user activity KPIs.SE Intel is Schneider Electric’s centrally governed analytics platform. Serves as a one-stop-shop for data.Responsibilities
  • Respond to and resolve user support requests via email, call, or chats
  • Collaborate with other IT team members to resolve complex issues
  • Provide guidance and support to new users, helping them understand how to use business applications, new features effectively
  • Build dashboards to track and report key performance indicators such as web user traffic and other relevant metrics
  • Create plans and initiatives to increase awareness, engagement and overall usage of business applications (web platform), new features and user experience (UX)
  • Foster strong, positive relationships with users by understanding their business needs
  • Ensure compliance with data policies and security standards
  • Develop and uphold best practices with respect to change management, documentation and data protocols
Qualifications
  • Bachelor’s degree in Mathematics, Computer Science, Computer Engineering, Statistics, Economics or other related technical field
  • 1-2 years of experience in web platforms or technical support role
  • Strong customer focus, ability to review customer needs and translate customer requirements into technical system specifications required
  • Strong business acumen
  • Excellent interpersonal skills with a demonstrated ability to work in cross functional team environment required
  • Analytical – ability to analyze UX data.
  • User support – customer support experience (management level), can act under pressure, stakeholder management, able to interact with users (business, technical team),
  • Cross-functional collaboration – able to work with business, dev team, product managers to ensure solutions are technically feasible and user-centric (needs, behaviors etc)
  • Reporting – present findings, analysis, and recommendations to the business/stakeholders through ppt/dashboards
Preferred Skills
  • Practical application of MS Office (Word, Excel, PPT, Outlook)
  • Knowledge on using MS Teams, Sharepoint
  • Proficiency in BI Platforms (Tableau and others is a plus)
  • Tableau – is a plus with data insights experience specific to user behavior (identify trends, returning active users, content
Other Details:Location: CaviteWork Setup: HybridLet us learn about you! Apply today.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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