Company Summary As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com Business Summary Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! Position Responsibilities Frontline support via e-mail and phone to troubleshoot external user issues by accessing our Deltek Support Services web portal to engage with the Deltek Support Services Team. Provide solutions to customers' accounting-related inquiries by researching and analyzing information. Log, code, appropriately triage, and catalog resolutions to support cases in the case tracking system. Regularly monitor case progress, assess how well tasks are advancing, and make adjustments as needed. Collaborate with cross-functional teams to resolve complex accounting issues. Manage customer expectations through clear communication. Will be responsible for efficiently distributing cases to appropriate team members on a part-time basis. Qualifications Bachelor's Degree in Accounting or equivalent. Familiarity with Finance or Accounting systems. Minimum of 2 years of customer service or software support experience in a BPO or Shared Service organization. Good customer service and organizational skills are a must. Work well under pressure and adaptable in managing multiple tasks and priorities. Strong English (oral and written) communication, reasoning, and logic skills. Must have keen attention to detail. Successful history working in a team environment. With reliable attendance to ensure smooth operations. Must be willing to work in shifts. Travel Requirements No Applicant Privacy Notice Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ('Personal Data') to administer and evaluate your application. We are the 'controller' of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
