Dispatch Clerk

Taguig City, Metro Manila
Permanent
Full-time

15 days ago

PRIMARY RESPONSIBILITIES & DUTIESPurpose of the positionThe key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.Key responsibilities & duties:

Answering dispatch enquiries from customers

Offer solutions to the customers' delivery problems

Arranging deliveries for customers

Dealing with customer enquiries over the phone

Offering solutions to customer problems and issues

PERSONAL SKILLS & QUALITIES

Have at least 2 years' experience in a customer service role

Be a self-starter and driven to succeed

Be totally people focused and customer oriented

Have exceptional verbal and written communication skills

Have great communication and interpersonal skills

Have excellent time management and organisational skills

Have the ability to maintain composure under stressful work situations

Have exceptional Customer service

Work well part of a team

Have Intermediate to advance typing skills

Satellite Office

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