Your Role and Responsibilities Lead, Motivate, and Manage: Lead, motivate, and manage a team of F&A professionals, ensuring they are cross-trained, multi-skilled, and proactively client-focused. Problem-Solving: Identify job-related problems, analyze root causes using existing techniques or tools, prepare and recommend solution alternatives, and challenge existing procedures and processes to enhance and improve them. Strategy Development: Assist in developing strategies and setting operational objectives in close collaboration with the Delivery Manager. Complex Customer Service Issues: Manage escalated and more complex customer service issues to ensure client satisfaction and adherence to Service Level Agreements (SLAs). Process Improvement: Continuously strive to improve F&A processes and motivate the team to adopt the same mindset. Reporting: Track and report service performance, contributing to strategic financial results within the area of responsibility. Operational Responsibilities: Handle operational tasks as an F&A professional, focusing on individual and team objectives as well as professional development. Impact on Business: Be accountable for individual or team results, influencing customer satisfaction, costs, and expenses. Per Process Responsibilities Vendor Master Data Management: Maintain accurate and updated vendor records, ensure compliance with regulations, and implement controls against duplication or fraud. Invoice Receipt and Processing: Follow procedures for invoice receipt, verification, and handling both electronic (including OCR) and manual invoices. Payments: Process various payment methods, understand payment terms, discounts, and implications of late payments. Query Management: Efficiently handle and resolve vendor queries, communicate effectively, and document resolutions. Reconciliation: Perform accounts payable reconciliations by matching transactions, resolving discrepancies, and maintaining detailed records. Month-End Closing: Ensure accurate transaction recording, reconciliation, reporting, and preparation of financial statements, including managing carry forward balances. System Proficiency: Use ERP systems, Accounts Payable Automation tools, and other financial software proficiently. Compliance: Ensure all processes comply with relevant laws, regulations, and company policies. Leadership and Soft Skills: Motivate and guide team members, manage conflicts, foster a positive environment, communicate effectively with diverse stakeholders, and apply problem-solving skills. Show more Show less