Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.About the RoleGenesys is seeking a Marketing Web Content Specialist to help create and maintain global web pages and experiences across Genesys.com. We are looking for someone with experience working hands-on with corporate websites in the WordPress platform and a passion for working on creative and high-performing and innovative marketing websites. In this role, you’ll help shape the future of our digital experience, supporting our global demand generation, brand, and CX strategy. Working with stakeholders from across the world, you’ll manage page updates and builds and the globalization of experiences into multiple languages.What You’ll DoGlobal CMS Publishing & TranslationBuild, QA, and publish web content and site updates in WordPressManage incoming web requests and collaborate to ensure timely deliverySupport content migrations, rebranding initiatives, and data cleanupManage translation workflows for new and updated pages across 7+ languages using WPMLAudit localized pages and assets for formatting, quality, and consistencyDocument publishing standards and web processesWeb Performance, SEO & Digital QualityQA to ensure pages look beautiful across breakpoints and browsersMaintain engineering standards for code quality, accessibility, performance, scalability, and maintainabilityMake improvements in page speed, Core Web Vitals, database optimization, and overall site performanceEnsure strong technical SEO foundations (schema markup, site architecture, crawl health, metadata governance)Conduct UAT or QA processes and to ensure high-quality releasesMaintain redirects and make updates for site healthCross-Functional CollaborationWork alongside a global team of front-end and full-stack engineers, QA professionals, and web publishersPartner closely with project management, design, and global content teams on page updatesOnboard and train other CMS authors and agency resourcesWhat You Bring2+ years of professional web publishing experience, preferably within enterprise WordPress environmentsExperience managing multilingual websites and translation workflows (WPML preferred)Working knowledge of HTML, CSS, and debugging front-end issuesStrong understanding of technical SEO and accessibility (WCAG/ADA) standardsExperience with project management tools such as AsanaAbility to manage deadlines in a fast-paced, global environmentExperience collaborating with design systems and tools like FigmaProficiency in Microsoft Office (including Excel)An AI-forward mindset, leveraging modern tools to improve workflows and digital experiencesExcellent written and verbal English communication skills#LI-PR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
