Customer Solutions Agent

• Provide professional, courteous customer service through verbal and written communication
• Respond promptly to customer inquiries, service requests, and assistance needs
• Resolve customer concerns using a solutions-focused and empathetic approach
• Maintain confidentiality and handle sensitive customer information with discretion
• Actively listen to customers, seek clarification when necessary, and provide accurate information
• Maintain a working knowledge of the client's protection plans, products, and customer service technologies
• Execute assigned daily tasks efficiently while meeting individual performance goals
• Participate in virtual and in-person meetings, training sessions, and team discussions
• Balance individual responsibilities with team collaboration and contribute to a positive team environment
• Provide and accept constructive feedback while demonstrating professionalism and composure

• High school diploma or equivalent
• Minimum of one (1) year of customer service experience
• Strong verbal and written communication skills
• Ability to multitask and work effectively in a fast-paced environment
• Ability to follow detailed written and verbal instructions
• Strong problem-solving, analytical, and listening skills
• Comfortable using technology and customer service systems
• Must be willing to work onsite (5 days a week)
• Must be willing to work on a nightshift schedule

KMC Solutions