Primary job title: Travel Customer Service Agent Join u as an on-site Travel Customer Service Agent in the Philippines and be part of a specialist team handling reservations, itinerary changes, refunds, and service recovery for global travel brands. Role & Responsibilities Handle inbound/outbound traveler inquiries across phone, email, and chat; resolve booking, ticketing, and itinerary issues end-to-end. Apply fare rules, ticketing policies, and company procedures to protect revenue and minimize chargebacks. Escalate complex issues to supervisors or specialist teams and coordinate with airline/hotel partners for service recovery. Meet quality, productivity, and compliance targets; participate in continuous-training and improvement initiatives. Skills Qualifications Must-Have: Proven experience in travel or hospitality customer support within a contact center environment. Must-Have: Working knowledge of GDS or reservation systems (Amadeus, Sabre, Galileo) or equivalent. Must-Have: Strong verbal and written English communication suited for phone and chat support. Skills: sabre,galileo,customer service,avaya,amadeus,zendesk