The Customer Contact Center Chinese-speaking Team Leader will oversee the bank's Customer Service Officers, who respond to client inquiries and concerns over the phone.The responsibilities we will trust you with:Work closely with the team, motivating and coaching themKeeping up to date with business development and new product linesReporting to the Customer Service ManagerManage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAsEnsure training and development plans are maintained for all team membersUse company methodology, team input and own initiative to ensure attendance and retention targets are achievedSupport the Head of Sales to deliver business targets and objectives and create a performance orientated cultureThe qualifications you should have:Graduate of any four or five-year course / Bachelor's Degree HolderMinimum of 2 - 3 years experience within a contact centre environment as a Team LeaderCoaching and communication skillsFluent and conversant in Mandarin and EnglishYou must be willing to work onsite in our BDO Corporate Center (Greenhills, San Juan City)BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 1207
