BPO Team Lead for Travel Sales (Cebu City)
- Cebu City, Cebu
- Permanent
- Full-time
Start Date: ASAPAccount Type: Travel SalesSupport Type: VoiceWork Setup: Fully Onsite in CebuShift & Rest Days: 24/7 scheduleEducational Qualification: Completed second year of college or a college graduateWork Experience:
- 2 to 3 years of experience as a Team Lead in a sales line of business (mandatory)
- Experience managing KPIs related to sales quotas for various products
- Strong skills in handling objections effectively
- Team Leadership & Management: Lead, motivate, and coach a team of travel sales agents to meet and surpass sales targets. This includes hiring, training, and developing team members.
- Sales Performance & Strategy: Track and analyze sales performance, identify improvement areas, and develop strategies to boost profitability and meet goals. This may involve setting sales plans, monitoring trends, and preparing sales reports.
- Customer Service & Operations: Ensure the team delivers excellent customer service, provides expert travel advice, and offers tailored solutions while managing and resolving customer issues and complaints.
- Collaboration & Communication: Work closely with other departments, such as operations and product development, to ensure smooth service delivery and alignment of goals. Maintaining effective communication and relationships with clients and vendors is also essential.