Specialist, Learning Management System (LOS Admin Support)
Boehringer Ingelheim View all jobs
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
- Monitor and manage service requests through the MyServices ticketing tool, ensuring timely responses and resolution.
- Maintain the Learning Management System (LOS): create training courses, assign or remove training profiles, manage learning content, run LOS reports, and maintain accurate records.
- Provide high-level support by troubleshooting LOS-related issues, conducting analysis, and delivering accurate resolutions.
- Collaborate with subject matter experts (SMEs) and business stakeholders to set up and maintain learning activities.
- Deliver proactive communication and updates to customers and stakeholders.
- Generate scheduled and ad hoc reports to support compliance and business requirements.
- Adhere to Service Level Agreements (SLAs) to ensure timely processing and closure of service requests.
- Maintain and update process documentation and manuals for LOS administration.
- Assist in planning, testing, and implementing process enhancements or configuration changes in LOS.
- Ensure adherence to compliance standards, including requirements for regulated environments such as GxP.
- Support onboarding and upskilling initiatives related to LMS tools and processes for internal teams.
- Experience working in a business service center or shared services environment supporting global clients.
- Familiarity with GxP or other regulated environments is a strong advantage.
- Strong understanding of standardized processes, workflows, and learning operations best practices.
- Excellent communication and interpersonal skills; must be proactive and collaborative.
- Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Experience in reporting, data analysis, and presenting data clearly to stakeholders.
- High attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.