Broker Support Officer

• Complete data entry of applications and customer information.
• Check mortgage applications and paperwork for accuracy and completeness.
• Assist with verifying details such as income, employment history, identification, and supporting documents.
• Help with ensuring that applications meet eligibility and compliance requirements before submitting to lenders.
• Organise property valuations using the CoreLogic platform.

• Liaise with loan officers, applicants, and third-party vendors to gather information and resolve discrepancies.
• Provide clear and timely updates on application status and credit assessment to all relevant parties.

• Organize and manage all required documents for mortgage applications.

• Handle phone calls and emails with utmost professionalism and efficiency.
• Build trust and customer satisfaction by providing a first-class service experience.
• Support customers through the application process and document requirements.
• Ensure Lender pricing requests are handled efficiently.
• Respond promptly to enquiries from both internal and external stakeholders.
• Proactively support internal mortgage brokers and other team members.

• Confident spoken and written English.
• Accurate typing/data entry/keyboard skills.
• Experience or knowledge of Australian mortgage industry a big advantage.
• Good MS Office skills, especially Outlook and Excel.
• Positive mindset and “can-do” approach.

• Experience in Australian banking/financial services.
• Experience using CRM platforms, especially Infynity.
• Knowledge of property platforms, especially CoreLogic.
• An understanding of pricing requests and mortgage lender policies.

• Competitive salary (based on skills and experience).
• Attractive allowances and benefits.
• Bonus structure tied to loan settlements.
• A supportive and friendly work environment.
• Australian schedule (morning/day shift).
• Full time onsite role based in Robinsons Equitable Tower, Ortigas Center.

ESC Corporation