Service Delivery Coordinator

Manila City, Metro Manila
Permanent
Full-time

23 days ago

Grow with Australia's Trusted Healthcare Staffing Experts - With over 40 years of industry leadership and a people-first approach, this organization delivers tailored workforce solutions that truly make an impact.The OpportunityPlay a key role at the center of operations, coordinating services, supporting Care Managers, and ensuring consistent, high-quality care across in-home programs while driving smooth and efficient service delivery.Why join us?

Proudly Great Place to Work® certified
Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
Grow with stability: 100+ in our 10-Year Club by 2025
Dynamic talent network: 2,000+ across APAC and beyond
Competitive compensation with annual reviews
Comprehensive medical care for you and your family
Generous paid leave because work-life balance matters
Level up with LinkedIn Learning and tailored training
Flexible work setup

Staff Testimonial“I enjoy coordinating care, solving challenges, and helping ensure everything runs smoothly. It's fast-paced but rewarding, knowing our work directly impacts the quality of care we deliver ” -Service Delivery Coordinator, ASW Philippines.What You'll Do

Coordinate day-to-day service delivery across a diverse client base
Manage supplier and support worker bookings through the Care Manager system
Proactively resolve shift gaps, schedule changes, and service issues
Raise purchase orders (POs) for suppliers and send referrals on time
Source and onboard new suppliers, providing recommendations to Care Managers
Support Care Managers with service setup and ongoing coordination
Liaise with clients, families, and service providers to ensure seamless delivery
Monitor service schedules and identify potential risks or gaps early
Ensure all activities and updates are accurately recorded in internal systems

Key Criteria

Experience in service delivery, scheduling, or coordination roles (e.g., healthcare, aged care, logistics, or similar)
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Confident communicator with experience liaising with clients, teams, and external providers
Able to stay calm under pressure and handle last-minute changes or service gaps effectively
Proactive and solutions-focused, with the ability to anticipate and resolve issues
High attention to detail and accuracy in system updates and documentation
Comfortable using CRM, rostering, or scheduling systems
Relevant qualifications in Business Administration, Community Services, or a related field are an advantage

Work setup

Manila (BGC, Taguig): 6 AM-3 PM (PHT), possible rotating shifts, and a hybrid setup with one day WFH per week.

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AS White Global

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