Grow with Australia's Trusted Healthcare Staffing Experts - With over 40 years of industry leadership and a people-first approach, this organization delivers tailored workforce solutions that truly make an impact. The Opportunity Play a key role at the center of operations, coordinating services, supporting Care Managers, and ensuring consistent, high-quality care across in-home programs while driving smooth and efficient service delivery. Why join us Proudly Great Place to Work certified Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more Grow with stability: 100+ in our 10-Year Club by 2025 Dynamic talent network: 2,000+ across APAC and beyond Competitive compensation with annual reviews Comprehensive medical care for you and your family Generous paid leave because work-life balance matters Level up with LinkedIn Learning and tailored training Flexible work setup Staff Testimonial 'I enjoy coordinating care, solving challenges, and helping ensure everything runs smoothly. It's fast-paced but rewarding, knowing our work directly impacts the quality of care we deliver ' -Service Delivery Coordinator, ASW Philippines. What You'll Do Coordinate day-to-day service delivery across a diverse client base Manage supplier and support worker bookings through the Care Manager system Proactively resolve shift gaps, schedule changes, and service issues Raise purchase orders (POs) for suppliers and send referrals on time Source and onboard new suppliers, providing recommendations to Care Managers Support Care Managers with service setup and ongoing coordination Liaise with clients, families, and service providers to ensure seamless delivery Monitor service schedules and identify potential risks or gaps early Ensure all activities and updates are accurately recorded in internal systems Key Criteria Experience in service delivery, scheduling, or coordination roles (e.g., healthcare, aged care, logistics, or similar) Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment Confident communicator with experience liaising with clients, teams, and external providers Able to stay calm under pressure and handle last-minute changes or service gaps effectively Proactive and solutions-focused, with the ability to anticipate and resolve issues High attention to detail and accuracy in system updates and documentation Comfortable using CRM, rostering, or scheduling systems Relevant qualifications in Business Administration, Community Services, or a related field are an advantage Work setup Manila (BGC, Taguig): 6 AM-3 PM (PHT), possible rotating shifts, and a hybrid setup with one day WFH per week.
