Treasury Operation Technical Expert
Manulife
- Quezon City, Metro Manila
- Permanent
- Full-time
- Act as Subject Matter Expert for Treasury Operations, supporting day-to-day payment operations.
- Ensure that all Service Level Agreements and compliance standards are always met in the execution of daily operations.
- Allocate and delegate tasks to team members effectively at the start of the day, ensuring all production dashboards or control reports are accurate and sent on time.
- Ensure the delivery of excellent customer service by proactively promoting client centricity.
- Act as the point-of-contact who will monitor the planning, implementation and tracking of any short-term projects or streamlining / process re-engineering initiatives of the team.
- Support Ad Hoc analysis to identify root cause of production problems and develop timely solutions.
- Effectively communicate critical production updates and challenges to Treasury Operations Management in a timely manner.
- Can act as primary backup for Treasury Operations during BCP scenarios supporting both offshore and onshore teams.
- Support user training in Infor and/or Kyriba payments hub for new business units users or treasury operations staff.
- Support Treasury Operations transformation initiatives as required.
- Work closely with team leads/managers onshore/offshore to continue driving process improvements related to Infor, Kyriba or manual processes.
- Support the Treasury Manager in the management and mitigation of operational risks and ensure that all productions issues are logged in Production Issue Log and escalated timely.
- Assist the Treasury Manager for the timely and effective closure of audit points.
- Support the Treasury Management Team in the timely and effective delivery of KPI and KRI reports, business dashboards and other metrics as required by management as well as the Business Unit.
- Drive the team in achieving its organizational goals and objectives.
- Assist the Treasury Manager in the performance management, professional growth and development of GBS Treasury staff which includes feedback sessions, productivity tracking, coaching and one-to-one meetings.
- Establish a high level of credibility and build professional relationships with our customers and stakeholders.
- Drive the sharing of best practices, fostering collaboration and innovation across the teams within the domain.
- Diploma or bachelor’s degree in Commerce, Business Administration, Finance or related area
- CTP or another treasury/finance related certification. Knowledge of treasury operations and cash management is required.
- Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of Project Management Software
- 3-5 years’ experience in a large and/or complex organization handling time critical or sensitive processes.
- Exposure to the Cash Management industry / treasury systems a definite asset.
- Strong communication skills with the ability to interact with internal and external stakeholders at various levels of the organization and the ability to negotiate and implement change.
- Demonstrated influence and negotiation skills.
- Knowledge of Manulife’s business areas and systems preferred.
- Ability to manage multiple high priority initiatives.
- Strong organizational/planning, time management and prioritization skills.
- Independent and proactive; detailed and task oriented.
- Proven problem solving and analytical skills with the ability to analyze and provide solutions to complex and unique situations.
- Strong research and documentation skills.
- Strong Tech-savvy Skills with willingness to learn all types of tools/systems used in production.
- Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of MS Project