Overall Role Purpose: Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards. Accountabilities: Customers . Maintain good working relationships . Co-ordination, discussion and communication Service Center Manager Assist to keep performance and meet target Problem Shooting and Improvement Carry out any task that is required by his or her superiors from time to time. Vender (warehouse provider, suppliers) . Ensure all service they provided meet DHL's requirement Ground handling agents, Airlines, Freight Forwardes & agents . Ensure hand over processes of shipments and paperwork are normally operated DHL Network Special Request handling Communication for daily working process Local Country Operations staff Daily working process review, discussion People management Ground/Area Operations staff at all levels Daily working process review, discussion People management Ground/Area Operations Agents Daily working process review, discussion People management Supervision of Operations Organise appropriate shifts and manning levels to meet business requirements. Ensure incoming shipments are recovered, 'break bulked', inspected and cleared in the quickest, most efficient manner possible. Manage receipt and lodgement of outbound shipments from country operations to ensure timely departure and uplift. Ensure accurate sorting and optimum loading of all inbound & outbound shipments. Monitor ground handler and warehouse provider performance and complete all necessary reports. Safely and Quality Assurance Ensure safe working practices and environment within the shift. Participate in q uality policy and initiatives e.g. ISO. What we need 2-3 years operations experience, preferably within transportation or logistics industry Diploma (or equivalent) Line Trainer certified First Aid certified IATA Dangerous Goods Acceptance Certification
