Security Platform Service Management Head (Cybersecurity)

• Develops and maintains a comprehensive service catalog that provides a single source of consistent information on all operational services.
• Defines, documents, and maintains Operating Level Agreements (OLAs) with internal teams to establish clear responsibilities and service targets required for the delivery and support of security platform services.
• Defines, negotiates, documents, and manages Service Level Agreements (SLAs) with third-party vendors who provide services critical to the operation of the security platforms.
• Manages the Underpinning Contracts (UCs) with third-party vendors that are necessary to support the delivery of security platform services.
• Manages relationships with third-party vendors who provide services or components critical to the security platform operations.
• Serve as the initial point of contact for users reporting incidents or seeking assistance.
• Manages the lifecycle of service requests from users, such as requests for information, access, or other standard services.
• Observes Security Platforms and components to identify and manage events that may affect service operations.
• Manages and controls user access to security platforms and applications based on roles and responsibilities.
• Establishes and maintains relationships with key stakeholders to understand their needs, communicate service performance, and ensure alignment.

• Bachelor's degree in Computer Science, Information Security, Engineering, or related field (Master's preferred).
• Minimum of 10 years of experience in IT or cybersecurity, with at least 5 years in a leadership role managing security platforms or infrastructure.
• Strong knowledge of cybersecurity domains, technologies, and best practices.

Meralco