Technical Virtual Assistant

• Manage a pipeline of incoming apps, making sure projects are progressing on time and according to our process

• Assist customers with setting up their Apple and Google developer accounts in collaboration with customers

• Review app submissions to ensure all required assets are included and meet Apple/Google guidelines

• Create and manage store listing in App Store Connect and Google Play Console

• Communicate with customers via email and video calls to provide updates, clarify requirements, and offer real-time guidance through screen share when needed

• Respond to store rejections and help resubmit apps to ensure all apps are published and live on the latest version.

• Keep our internal project management tools up to date and accurately reflect each app’s status

• Collaborate with Onboarding, Implementation, and Customer Success to resolve any blockers from app publication.

• Contribute to process documentation and internal knowledge sharing

• Handle additional admin tasks as assigned to keep the CBA pipeline running smoothly

• Participate in internal team meetings, providing updates and blockers

• Any additional ad hoc tasks as assigned by the Manager

• Proven ability to manage multiple projects with strong attention to detail and follow-through

• Comfortable using tech platforms and tools, especially project management and communication tools

• Familiarity with the Apple App Store and Google Play Console is a plus

• Excellent written and verbal communication skills, including experience with customer-facing communication

• Ability to troubleshoot, problem-solve, and adapt to changing priorities

• Self-motivated, organized, and able to work independently in a fast-paced environment

• Experience collaborating with cross-functional teams

Splace BPO