Technical Support Representative
iOPEX
- Taguig City, Metro Manila
- Permanent
- Full-time
⏰ Work Mode: Work From Office (100% onsite)
💼 Role: Technical Support RepresentativeWhat You'll Do:
🎯 Provide first-line technical support via phone, email, and chat
🔧 Troubleshoot hardware and software issues
📋 Document customer interactions and solutions
🤝 Collaborate with technical teams to resolve complex issues
📊 Follow up with customers to ensure issue resolution
💡 Identify and escalate critical problems when necessaryWhat We're Looking For:
✅ 1+ years of technical support experience
✅ Strong problem-solving and analytical skills
✅ Excellent verbal and written communication abilities
✅ Basic knowledge of computer systems and networks
✅ Customer service orientation and patience
✅ Ability to work in a fast-paced environmentReady to help customers succeed? 🚀 Apply now and join our support team!