Pioneer Team] Technical Support Representative

iOPEX

Taguig City, Metro Manila
Permanent
Full-time

12 hours ago

🌟 We're Hiring: Technical Support Representative! 🌟We are looking for experienced candidates to provide phone-based support to international customers in a technical process.This individual will provide customers with the highest level of support including technical troubleshooting, account maintenance ,provide customer education and triage issues to Level-2 and Customer Care team.The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with excellent focus on customer service.They must have the ability to monitor, follow up and take complete ownership of customer issues.🎯As a Technical Support Representative, you’ll work directly with our customers over phone.Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers.🔧Roles & Responsibilities:Handle customer issues via phone calls for a technology product in home networkTroubleshoot technical issues pertaining to products in WiFi surveillance camerasProvide active updates to the customer until the issue has been resolvedTriage issues to Level-2 and Customer Care team in other global locationsAccurately document cases in-line with process requirementsDraft and send email follow-ups to the customer about cases that are being handledMaintain a positive attitude and calmly resolve issues customers face with the product📋Other Skills:Excellent oral and written communication skills1-2 years experience in providing phone-based support for customers in a technical process.Well versed in computer systems and navigating mobile apps.Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems.Exhibit Highly customer-centric behavior.Hands-on problem-solving ability.The ability to communicate technical information in an accessible manner to non-technical customers.Good understanding of customer service processes, tools and best practices with a strong customer- centric focus.Excellent problem-solving and troubleshooting skills.Ability to multi-task (Speak to customers on phone and type case notes in concurrence).📍 Location: BGC, Taguig, Philippines
⏰ Work Mode: 100% Onsite
💼 Role: Technical Support RepresentativeReady to help customers succeed? 🚀 Apply now and join our support team!

iOPEX

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