Senior Account Manager (Night Shift)

• Client Account Management: Oversee and manage client relationships, ensuring their needs are met and helping to identify opportunities for growth and client satisfaction.
• Organic Sales Growth: Identify and capitalize on opportunities for organic account growth, working to exceed revenue goals and client expectations.
• Client Communication: Serve as a point of contact for clients, maintaining strong, effective communication and actively listening to client needs.
• Communication Skills: Strong communication skills with the ability to actively listen, understand client goals, and convey ideas clearly to clients and team members.
• Problem-Solving: Address client concerns with a proactive approach, finding solutions or escalating issues as needed.
• Learning Digital Marketing: Familiarity with or a desire to learn about digital marketing, technology, and analytics, and how they can help clients achieve their business goals.
• Time Management: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Client Retention: Focus on building and maintaining positive relationships with clients, contributing to retention and growth.
• Client Time Zone Support: Readily available during client time zone(s) and provide support accordingly.
• Client Advocacy: Act as a liaison between clients and upper management, ensuring client needs and concerns are effectively communicated and addressed.
• Digital Marketing and Analytics Expertise: Apply your understanding of digital marketing and analytics to help clients achieve their business objectives and maximize ROI.

• Business Retention
• Organic growth
• Client satisfaction

• Bachelor’s degree in marketing, advertising, communications, business, or a related field.
• 2-4 years of experience in client services/account management with broad knowledge of digital marketing, media strategy, or a related field.
• Familiarity with Google platforms (Google Ads, Analytics), and digital marketing tactics.
• Experience supporting client accounts, with an understanding of how to contribute to account growth.
• Ability to assist in managing budgets, meeting deadlines, and coordinating projects.
• Experience working with international clients or teams is a plus and cross functional internal teams
• Strong verbal and written communication skills, with the ability to create clear and professional documents and presentations.
• Ability to collaborate and share knowledge with team members while actively seeking out information to improve personal skills.
• Team-oriented with a positive, no-ego approach.
• Analytically minded, specifically comfortable with data, understanding data analytics for multi-purpose results analysis and recommendations
• Excellent Word, Excel, and Proposal development skills
• Willingness to travel occasionally within North America and internationally, as required

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