Collections Analyst
- Paranaque City, Metro Manila
- Permanent
- Full-time
FinanceJob Sub Function:
AccountingJob Category:
ProfessionalAll Job Posting Locations:
Paranaque, National Capital Region (Manila), PhilippinesJob Description:Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.The Collections Analyst is responsible for managing and overseeing end to end service delivery in the Invoice to Cash (Collections), managing call center (Inbound calls) and dispute process serviced by JNJ Global service Finance in Manila. This position reports to the Collections Senior Team Lead.Major Duties & ResponsibilitiesManage customer collection, monitor KPI result to meet the commitment of Service Level Agreement AR Forecasting and analysis ensure that adequate and effective internal controls are in place and that processes and policies are established and documented in compliance with WWP, ICH, DTP, and other control requirements. Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities. Manage Sales Order Releasing within scope of authority Other ad-hoc tasks assigned by manager and answer incoming calls from customers and stakeholders.QualificationsEducation:
- A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
- CPA, CMA, MBA and/or other financial certifications is preferred
- Minimum of 2 years of relevant work experience
- Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. If not possible.
- Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within North America culture.
- Willing to work night shift
- Basic Negotiation skills
- Analytical and problem solver
- Willing to work onsite in Edison Road, Merville, Parañaque
- Willing to work on a temporary hybrid setup
eQuest