Collections Analyst

Paranaque City, Metro Manila
Permanent
Full-time

17 days ago

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.comJob Function: FinanceJob Sub Function: AccountingJob Category: ProfessionalAll Job Posting Locations: Paranaque, National Capital Region (Manila), PhilippinesJob Description:Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.The Collections Analyst is responsible for managing and overseeing end to end service delivery in the Invoice to Cash (Collections), managing call center (Inbound calls) and dispute process serviced by JNJ Global service Finance in Manila. This position reports to the Collections Senior Team Lead.Major Duties & ResponsibilitiesManage customer collection, monitor KPI result to meet the commitment of Service Level Agreement AR Forecasting and analysis ensure that adequate and effective internal controls are in place and that processes and policies are established and documented in compliance with WWP, ICH, DTP, and other control requirements. Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities. Manage Sales Order Releasing within scope of authority Other ad-hoc tasks assigned by manager and answer incoming calls from customers and stakeholders.QualificationsEducation:

A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required:

Minimum of 2 years of relevant work experience
Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. If not possible.
Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within North America culture.
Willing to work night shift
Basic Negotiation skills
Analytical and problem solver
Willing to work onsite in Edison Road, Merville, Parañaque
Willing to work on a temporary hybrid setup

Required Knowledge, Skills, and Abilities:Fluent in English communication, for both oral and written.Technology proficiency in Microsoft Office and ERP.Excellent communication skills, with the ability to collaborate with a variety of stakeholders. Teamwork spirit and can work under pressure.Knowledge of SAP systems.

Johnson & Johnson

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