Job Summary: We are seeking an experienced and detail-oriented Onsite Technical Support Representative to join our team supporting a financial technology (fintech) account . This role requires at least 3 years of hands-on technical support experience , with strong problem-solving abilities and a customer-first mindset. While fintech industry experience is not required, a solid technical foundation and the ability to adapt and learn quickly are essential. Key Responsibilities: Provide onsite technical support for software, hardware, and basic networking issues within a fintech environment. Actively listen to users, identify root causes, and offer clear, specific solutions. Communicate technical information in a simple, easy-to-understand way across different channels (call, chat, email). Use internal resources and documentation effectively for troubleshooting and user guidance. Think critically and creatively when standard fixes don't resolve the issue; escalate when needed. Accurately document all interactions, troubleshooting steps, and outcomes, especially when working on system transactions or account-related activities. Stay current with updates, tools, and support procedures to ensure efficient and modern tech service delivery. Collaborate with cross-functional teams to resolve technical issues and improve the end-user experience. Qualifications: Minimum 3 years of technical support experience . Strong technical troubleshooting skills with experience resolving complex application or user-facing technical issues across various tools and platforms. Excellent communication skills-clear, direct, and user-friendly. High attention to detail and accuracy, especially in documentation and working with financial tech systems. Fast learner with a proactive attitude toward continuous improvement and technology updates. Ability to work both independently and within a team environment. Preferred (Not Required): Familiarity with fintech platforms or enterprise support environments. Experience with ticketing systems. Show more Show less