Process Trainer - Cebu (start work by August 15, 2025)
- Cebu City, Cebu
- Permanent
- Full-time
Account Type: RetailStart Date: August 15Support Type: VoiceWork Arrangement: Fully Onsite in CebuShift & Rest Days: 24/7 scheduleEducational Qualification: College DegreeWork Experience:
- At least 1 year of experience as a Trainer
- Preferred: Retail background, but open to trainers for any customer service accounts
- Strong communication skills
- Ability to deliver training demos based on provided customer service approaches; having the skill to create training demos for handling time management is a plus
- Curriculum Development: Design and develop training materials such as guides, manuals, presentations, and videos related to customer service skills, product knowledge, system usage, and company policies.
- Training Delivery: Facilitate training sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing agents.
- Performance Evaluation & Coaching: Measure training effectiveness through assessments and performance data, identify areas for improvement, and provide personalized coaching and feedback to agents.
- Needs Assessment & Collaboration: Partner with managers and leadership to identify skill gaps and training requirements, and develop strategies to address these needs.