Assistant Property Manager / Bookkeeper
- Philippines
- Permanent
- Full-time
- Perform daily/monthly bank reconciliations on AppFolio and Quickbooks for all entities
- Managing inbound calls and routing to appropriate parties (management, leasing agents, maintenance, including handling and coordinating all maintenance requests)
- Ordering materials, coordination between the general contractor and outside sub-contractors
- Manage the web based marketing sources and property photographs to generate leads
- Guide potential tenants through our current offerings to meet their needs & direct them to appropriate scheduling/application platforms
- Provide virtual support on scheduling showings and conveying pricing
- Work to resolve tenant issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary
- Maintain accurate and detailed records of tenant interactions, feedback, and resolutions in the management system
- Start/Stop utility services as needed including handling all utility billing/payments online with LADWP and SOCAL GAS
- Process invoices via management software
- Draft various notices as needed
- Act as a general administrative assistant to help manage tenants, vendors, and in-house tasks
- General office management (office supply orders, etc.) and ownership errands and administrative requests
- Perform market rent research to ensure current pricing is in line with market
- Locate and research potential new acquisitions
- Manage contact lists
- Calendar and appointment management as needed
- Prepare tasks and reminders for the team and follow up as needed
- Ability to reach out/source vendors for procurement, dealing with utility companies, etc.
- Proficient in bookkeeping using AppFolio and Quickbooks
- Strong written and verbal communication skills
- Ability to analyze and resolve customer issues effectively and efficiently
- Comfortable using various property management systems and other Google/Microsoft products
- Ability to prioritize tasks and manage time effectively to meet service level agreements
- Ability to adapt to changing processes and procedures in a dynamic work environment
- Knowledge of customer relationship management