IT Support Specialist

Manila City, Metro Manila
Permanent
Full-time

7 days ago

Job Description :Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.Job Description:1. Support Priority 1 issues (All Outages, Network,power,telecom) - Top Priority ** process/TS should be followed**2. Support regular issues:

Account creation in PCC, Sigmacare, PC log in, Email, Citrix, Office 365

Configure or set up Outlook, webmail, mobile, email forwarding etc,

Account termination, password reset, local account creation

Any issues about OS, Outlook, Word, Excel, Adobe or any application installed on company issued laptop/mobile device

Printer issues, wired, network, fax, fax to email, efax, Add new printers

Citrix issues, PCC kiosks, Hardware TS, wireless network issues

3. Some issues that can be escalated, unresolved after exhausting all necessary TS, Open DNS, installation of 3rd party application, orders, return waybill, issues needing onsite tech or any HW replacement, MFA, Confirmed Virus Infection4. Complete all assigned tickets (for TMs on US Business Hours). Answer and grab all the tickets in the system5. Accurate call log and time entries on the ConnectWise ticketing system.Requirements1) With at least 1 year experience as an IT Service Desk Specialist in an international company2) Has excellent command in English for both Written and Verbal3) Has worked on IT concerns from hardware, software and some network related issues4) A graduate of BS IT5) Can work with less supervision6) Willing to work in a shifting schedule including weekends

Infinit-O

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