Job Description :1. Support Priority 1 issues (All Outages, Network,power,telecom) - Top Priority ** process/TS should be followed** 2. Support regular issues: - Account creation in PCC, Sigmacare, PC log in, Email, Citrix, Office 365 - Configure or set up Outlook, webmail, mobile, email forwarding etc, - Account termination, password reset, local account creation - Any issues about OS, Outlook, Word, Excel, Adobe or any application installed on company issued laptop/mobile device - Printer issues, wired, network, fax, fax to email, efax, Add new printers - Citrix issues, PCC kiosks, Hardware TS, wireless network issues 3. Some issues that can be escalated, unresolved after exhausting all necessary TS, Open DNS, installation of 3rd party application, orders, return waybill, issues needing onsite tech or any HW replacement, MFA, Confirmed Virus Infection 4. Complete all assigned tickets (for TMs on US Business Hours). Answer and grab all the tickets in the system 5. Accurate call log and time entries on the ConnectWise ticketing system.Requirements1) With at least 1 year experience as an IT Service Desk Specialist in an international company2) Has excellent command in English for both Written and Verbal3) Has worked on IT concerns from hardware, software and some network related issues4) A graduate of BS IT5) Can work with less supervision6) Willing to work in a shifting schedule including weekends
