Want to be the trusted go-to for IT support in a healthcare organisation making a difference in the NDIS sector We're hiring an IT Support Analyst to keep systems running smoothly across multiple offices and remote teams. The Opportunity at a Glance We're looking for a skilled and proactive IT Support Analyst to support IT systems and users within a growing healthcare organisation that provides services under the NDIS framework. This is a full-time, hybrid role for Philippine-based candidates , employed under a proper PH setup. To be considered, you must have strong technical knowledge across Microsoft environments , experience in system administration and troubleshooting , and excellent communication skills. You'll be providing hands-on and remote technical support, ensuring IT systems are optimised to support clinical and operational teams. How You'll Make an Impact Provide timely technical support through the IT Service Desk, remotely and occasionally in person Set up, manage, and offboard user accounts across ICT systems in collaboration with HR and operations teams Manage ICT assets, ensuring they are deployed, maintained, upgraded, and tracked according to company policies Perform system administration tasks within Microsoft O365, Salesforce, and other core platforms Install, configure, and troubleshoot computers, phones, routers, and network switches Support cybersecurity measures using Microsoft Defender for Endpoint and Cloud Apps Assist with IT-related projects, testing, and the rollout of new technologies Deliver training and guidance to staff on new systems or processes What We're Looking For - You're the Perfect Fit if You: Have at least 2 years of Microsoft System Administration experience including Intune, Exchange Admin, Azure AD, and other admin centres Are proficient in supporting Windows 10, Microsoft O365, and Microsoft Security tools Have hands-on experience in network installation, configuration, and troubleshooting Are a strong communicator with a commitment to customer satisfaction Can manage multiple priorities with strong time management skills Are adaptable, proactive, and keen to learn and support new technologies Hold a degree in IT, Computer Science, or a related field (desirable) Have Microsoft certifications such as MS500, MS900, or MS100 (desirable) What Sets You Apart - You'll Shine Even Brighter With: Previous experience supporting IT operations in healthcare, disability, or NDIS-related organisations Experience in multi-office support environments with remote and onsite troubleshooting A track record of improving IT processes, security, or user training Work Schedule & Employment Terms Full-Time | Monday to Friday Must be able to work in Australian business hours Hybrid (once a month in BGC, Taguig) role for Philippine-based candidates Proper Philippine employment setup (not freelance or project-based) Perks & Benefits from Day 1 HMO with 1 free dependent Life insurance Paid leave credits Government-mandated benefits including 13th month pay Work-from-home equipment provided How to Apply To apply, please submit your application via our careers page here: https://recruiterflow.com/staffstream/jobs/175 As part of your application, kindly include: A 1-2 minute video introduction sharing your background and why you're a great fit for the role This helps us understand your communication style, technical expertise, and problem-solving approach beyond your CV. Show more Show less