Senior Systems Management Analyst

UnitedHealth Group

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 2 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Positions in this function include those who monitor and operate computer and peripheral equipment: review, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments' health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required.Primary Responsibilities:
  • Responding to time sensitive support calls that can affect patient care
  • Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
  • Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
  • Manage ticket backlog of about 20-30 cases
  • Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
  • Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
  • Contribute to a fast-paced and highly collaborative team based work environment
  • Perform scheduled preventative maintenance and systems administration functions
  • Analyzes and investigates
  • Provides explanations and interpretations within area of expertise
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
  • High School Diploma/GED (or higher)
  • 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation (work experience or education)
  • 2+ years of Active Directory operation and troubleshooting experience (work experience or education)
  • 2+ years of customer service experience (work experience or education)
  • Ability to work Monday to Friday, within shifts that start between 8:00 PM - 4 AM
  • Available for after hours support on call rotation
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.

UnitedHealth Group