Senior Analyst – Data Governance & Technology Systems

• Account-Specific Data Governance: Serve as the single point of contact for all data governance analyst activities relating to the deployment and maintenance of the assigned account's Property Hub system instance
• Stakeholder Collaboration: Work closely with Account Directors, Country Leads, and internal BAU teams to gather data requirements and ensure all account-specific tasks are completed to meet data quality metric standards
• Data Analysis & Integration: Take full ownership of hands-on data analysis work, ensuring successful integration to various applications while maintaining excellent data quality standards
• Documentation Management: Maintain comprehensive account playbooks that document system processes, standards, and operational procedures
• Quality Assurance: Oversee data integration, data flows, and downstream impact assessment, performing data remediation, quality checks, and periodic reviews following established procedures

• User Access Management: Process new user access requests by creating accounts, assigning appropriate roles based on existing user templates, and configuring Single Sign-On (SSO) capabilities
• Approval Workflow Coordination: Email TAT approvers (Account Directors) for access approval and notify new users with client portal access information
• User Termination: Execute secure user termination procedures by promptly disabling access in TAT system
• Bi-Annual Access Audits: Conduct user access reviews by extracting current user lists, distributing to JLL Account Directors/HLS representatives for validation, and implementing necessary modifications or terminations based on validated lists

• Document Administration: Update client portal documents by navigating SharePoint sites, organizing content in appropriate folders, uploading new documents, and removing outdated materials
• Navigation Management: Maintain portal functionality by updating ribbon links through the Navigation pane and managing tile configurations via the Tile library

• Help Desk Management: Handle Data Help Desk tickets and provide ongoing operational support for all implemented systems
• Issue Resolution: Take responsibility for resolving system issues during daily operations and participate in root cause analysis (RCA) documentation for escalations or downtime
• Status Reporting: Provide clear, up-to-date status reports on all work items and maintain transparent communication with stakeholders
• Compliance Management: Work with data governance peers to adhere to compliance policies and procedures across all systems

• User Training: Provide training and education for product users across Property Hub, TAT, and Client Portal systems to ensure proper data governance, quality standards, and data protection
• Process Documentation: Assist in documenting business processes and standard operations supporting BAU data governance and stewardship operations for all deployed products
• Product Testing: Participate in testing requested enhancements across all systems to ensure quality solutions and compliance with account requirements

• Good experience in Stakeholder Management, Change Management, Vendor Management, Risk Management
• Sound planning & organizational skills to prioritize work and the ability to drive and motivate the team to meet tight deadlines
• Result Oriented, self-motivated and proactive in resolving issues and identifying new opportunities
• Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand
• Advanced Excel skills
• Proven ability to think laterally and see tasks in the context of overall client needs and business objectives
• Attention to detail – both verbal, written and numerical
• Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations

• Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines or with equivalent work experience
• With 2-5 years’ experience in helpdesk service delivery and/or Data Analyst/Data Governance/Data Quality Reviewer background roles preferred.

Jones Lang LaSalle