Project Staff - Customer Service Representative (Panabo)

AboitizPower

  • Panabo City, Davao del Norte
  • Permanent
  • Full-time
  • 2 months ago
Job Description:The Project Staff - Customer Service Representative is responsible for ensuring the timely updating of cases related to Complaint - Erroneous Consumption through tickets and customer requests. This role also includes processing billing adjustments due to erroneous readings.Job Responsibilities:-Monitor cases related to Complaint - Erroneous Consumption
-Ensure proper filing and retrieval of documents (Service Contracts)
-Create FA/FO for inspections due to miscodes and illegal reconnections
-Process billing adjustments due to high consumption (HighCon) and erroneous readingsJob Qualifications:-College graduate of any business-related course
-Preferably knowledgeable in CRM processes, CCB, MDM, and Zendesk systems
-Proficient in using Google applications

AboitizPower

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