Project Staff - Customer Service Representative (Panabo)
Panabo City, Davao del Norte
Permanent
Full-time
25 days ago
Job ID: 2831 Location: Panabo Company: Davao Light and Power Co., Inc. Department: DLPC Panabo Office Employment Type: Casual Work Arrangement: On-Site Job Description The Project Staff - Customer Service Representative is responsible for ensuring the timely updating of cases related to Complaint - Erroneous Consumption through tickets and customer requests. This role also includes processing billing adjustments due to erroneous readings. Job Responsibilities Monitor cases related to Complaint - Erroneous Consumption Ensure proper filing and retrieval of documents (Service Contracts) Create FA/FO for inspections due to miscodes and illegal reconnections Process billing adjustments due to high consumption (HighCon) and erroneous readings Job Qualifications College graduate of any business-related course Preferably knowledgeable in CRM processes, CCB, MDM, and Zendesk systems Proficient in using Google applications Show more Show less