Learning Operations Senior Analyst
Vertiv View all jobs
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
- Own the product vision, roadmap, and lifecycle for learning platforms and tools, including LMS, learning technologies, and content platforms.
- Translate business, learning, and operational requirements into clear product features and technical specifications.
- Prioritize product enhancements based on business impact, user experience, scalability, and return on investment (ROI).
- Ensure alignment with global learning strategy and enterprise technology standards.
- Identify, evaluate, and recommend learning technologies that support learning operations, instructional design, and digital delivery.
- Assess platform usability, scalability, security, and integration with enterprise systems, coordinating closely with DAT on Vertiv ERP and enterprise system integrations.
- Lead pilots, proofs of concept, and controlled rollouts of new learning products.
- Drive continuous optimization and retirement of underperforming or redundant tools.
- Own vendor relationships for learning products, including selection, onboarding, and ongoing performance management.
- Monitor vendor delivery against agreed service levels and product roadmaps.
- Serve as the escalation point for vendor performance, delivery risks, and issue resolution.
- Lead cross-functional initiatives for learning product implementations and enhancements.
- Define delivery plans, milestones, dependencies, success metrics, and risk mitigation strategies.
- Manage stakeholder expectations throughout the delivery lifecycle.
- Develop and execute communication plans for product launches and major enhancements.
- Communicate product status, roadmap updates, and outcomes to leadership and key stakeholders.
- Partner closely with DAT, LMS Administration, Learning Operations, and Instructional Design teams to understand user needs and operational challenges.
- Ensure learning products effectively support content development, delivery, reporting, and learner experience.
- Enable scalable and standardized learning processes across regions through technology.
- Make product and investment decisions based on data, metrics, and performance insights.
- Collaborate with Learning Data Analytics and Technology teams to support reporting and metrics.
- Coordinate with IT, Security, and DAT teams on system integrations, access, and platform governance.
- Work closely with DAT on Vertiv Learning (VL) integrations, including APIs and automation initiatives.
- Support audit readiness and documentation for learning systems, integrations, and vendors.
- Bachelor's degree in Technology, Business, Education, or a related field, or equivalent practical experience.
- 3+ years of experience in product management, learning technology, learning operations, or enterprise platforms.
- Proven experience managing vendors, platforms, and cross-functional initiatives.
- Experience supporting LMS platforms, digital learning ecosystems, or enterprise SaaS products.
- Strong understanding of LMS platforms and digital learning ecosystems.
- Experience with vendor management, procurement processes, and contract governance.
- Familiarity with system integrations, APIs, automation, and enterprise technology environments.
- Proficiency in Microsoft Office; experience with product and project tools such as JIRA, Azure DevOps, Confluence, or Zendesk preferred.
- Product Management: Ability to define product vision, roadmaps, and success metrics.
- Stakeholder Management: Skilled at balancing business, learning, and technical priorities.
- Vendor & Financial Acumen: Strong negotiation, performance management, and cost optimization capabilities.
- Analytical Thinking: Data-driven decision-making with a focus on outcomes and ROI.
- Execution Excellence: Ability to manage complexity, ambiguity, and multiple priorities while delivering results.
- Experience supporting regional or global learning organizations.
- Exposure to large-scale LMS implementations or learning platform transformations.
- Background working with HR, L&D, IT, or Service organizations in an enterprise environment.
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development