Desktop L1 Support Engineer

Philippines
Permanent
Full-time

23 days ago

Years of Experience : 1-5 YearsCountry : PhilippinesA Desktop L1 Engineer is an entry-level IT support professional who provides first-line (Level 1) technical assistance to end-users for desktop-related issues.Here s a quick breakdown:Role Overview

Acts as the first point of contact for employees/customers facing hardware, software, or network problems.
Troubleshoots and resolves basic desktop issues.
Escalates complex problems to L2 or L3 support teams.

Typical Responsibilities * User Support

Responding to helpdesk tickets, calls, or emails.
Assisting with login issues, printer setup, or application errors.
Troubleshooting

Diagnosing and fixing hardware problems (keyboard, mouse, monitor, etc.).
Resolving basic operating system errors (Windows/Mac/Linux).
Installing and updating software.
Maintenance

Performing routine checks and updates.
Ensuring antivirus and security patches are up to date.
Escalation

Logging detailed issue reports for higher-level teams if not resolved.

Key Skills

Basic knowledge of Windows & Mac OS.
Familiarity with MS Office, email clients, and internet browsers.
Understanding of basic networking concepts (IP, DNS, Wi-Fi troubleshooting).
Good communication skills to guide non-technical users.

Epergne Solutions

Apply Now